Every country has something to offer to the global economy.
When it comes to customer service, some countries do it better than others. Before getting into which countries offer the best customer service for your outsourcing needs, consider the importance of paying particular attention to your customers. Through customer support, you can not only acquire new clients, but you can become better positioned to improve your customer retention rates.
As far as the countries that offer the best customer service, it’s not what might you expect. Yes, India and outlying countries rank high on the list. But South American countries are quickly gaining recognition for their contributions to outsourced customer service.
If your company is focused on keeping costs down, outsourcing your customer support may not be such a bad idea. For more on this subject, watch the video from OpenView Labs featuring Bill Price.
With only lagging metrics in their toolset, customer success leaders can’t really drive strategy at the executive level. Here’s Chris Hicken, former president at UserTesting, on how to change that.