Every country has something to offer to the global economy.
When it comes to customer service, some countries do it better than others. Before getting into which countries offer the best customer service for your outsourcing needs, consider the importance of paying particular attention to your customers. Through customer support, you can not only acquire new clients, but you can become better positioned to improve your customer retention rates.
As far as the countries that offer the best customer service, it’s not what might you expect. Yes, India and outlying countries rank high on the list. But South American countries are quickly gaining recognition for their contributions to outsourced customer service.
If your company is focused on keeping costs down, outsourcing your customer support may not be such a bad idea. For more on this subject, watch the video from OpenView Labs featuring Bill Price.
UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.
As healthy companies continue to grow it becomes harder to do so at the same rate through new logo acquisition. Companies spend an inordinate amount of effort on labor-intensive adoption and reactive, renewal processes with little or no regard to creating a disciplined expansion strategy. It’s time to change your strategy. It’s time for Customer Success 2.0.
Catch up on the latest Summer Slump Series: Customer Success edition. We compiled the top CS content to help you get ahead and make you and your team as successful as possible.