Customer Success
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The Big Problems with Net Promoter Score: Do We Need a New "Ultimate Question"?
Over the past 12 years, Net Promoter Score has gradually become the standard for measuring customer loyalty and satisfaction. Built on...
by Bill Price
Community Management
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Blurred Lines: Today's B2B Customers Expect B2C Experiences
Earlier this year, we had the opportunity to host a book launch event for one of our senior advisors, Bill Price,...
by Bill Price
Customer Success
How Often Should You Schedule Customer Service Meetings and Reports?

How satisfied are your customers with your product? Customer service meetings and reporting serve as a finger on the pulse.

by Bill Price
Customer Success
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Customer Support Strategies at Expansion-Stage Companies

Customer service and experience veteran Bill Price speaks about the importance of implementing customer satisfaction (CSAT) measurement and management.

by Bill Price
Sales
The 7 Principles of Great Customer Service

Customer service expert breaks down the key focus areas for a top-notch support program.

by Bill Price