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Over the past 12 years, Net Promoter Score has gradually become the standard for measuring customer loyalty and satisfaction. Built on...
by Bill Price
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Earlier this year, we had the opportunity to host a book launch event for one of our senior advisors, Bill Price,...
by Bill Price
How satisfied are your customers with your product? Customer service meetings and reporting serve as a finger on the pulse.
by Bill Price
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Customer service and experience veteran Bill Price speaks about the importance of implementing customer satisfaction (CSAT) measurement and management.
by Bill Price
Customer service expert breaks down the key focus areas for a top-notch support program.
by Bill Price