Customer Success
Why Your Customer Health Score May Be Quite Useless: Your Framework to Calculate CMI
The Customer Health Score (CHS) has become a prominent metric for CS executives and Customer Success Managers (CSMs). Every CS...
by Boaz Maor
Customer Success
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The Anatomy of Customer Success: Team Structure, Metrics, and Goals
Customer success has come a long way in a short amount of time. Just a few years ago, many companies...
by Boaz Maor
Customer Success
How to Hire: The Most Important Quality of a Winning Customer Success Team

San Francisco-based API management platform Mashery understands that its people are its biggest asset — and that’s particularly true of the company’s Customer Success function. Mashery Head of Global Customer Success, Boaz Maor, reveals the one quality he looks for when hiring for customer success.

by Boaz Maor
Customer Success
3 Keys to a Profitable Customer Success Team

Do you view your SaaS company’s Customer Success team as a cost or an investment? In this post, Mashery VP of Customer Success Boaz Maor explains why the value it delivers can be just as significant other revenue-driving functions — but only if it’s focused on the right things.

by Boaz Maor