Customer Success
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For Great Customer Service, Ignore the "Averages"
In customer service, the averages are most frequently analyzed. But instead of looking at your customer service averages -- wait...
by Contributing Author
HR & Leadership
How 'Moneyball' Can Help Startups Hit Hiring Home Runs
You’ve probably heard of Michael Lewis’s book Moneyball: The Art of Winning an Unfair Game. And if you haven’t read...
by Contributing Author
HR & Leadership
Insulating Poor Performance Before It's Too Late
Poor team performance can take its toll on individuals, but the collateral damage it causes often goes unnoticed until it's...
by Contributing Author
HR & Leadership
Is Your Sales Leadership System Humming?
Recent research has shown that companies investing in formal sales processes outperform their counterparts by approximately 10 percent. While these...
by Contributing Author
Market Research
Improving Product Profitability BEFORE Your Next Release
Does your company make a concerted effort for competitive positioning prior to a product's release date? [caption id="attachment_18872" align="alignright" width="240"]...
by Contributing Author
Finance & Operations
How to Calculate Valuation Multiples for Different Markets
Valuation multiples provide guidance for determining what the appropriate valuation for a company should be, relative to its industry, revenue...
by Contributing Author
HR & Leadership
The Basics of SMART Goals (and Why You Need Them)
Edith Johnston, PhD., believes that the key to harnessing your potential begins with assessing it -- and setting SMART goals...
by Contributing Author
Customer Success
Disappointing Sales Results: Who's the Culprit?
Most excuses for poor sales performance are just that: excuses. [caption id="attachment_10194" align="alignright" width="180"] Image provided by: {link:http://www.flickr.com/photos/hugovk/}hugovk{/link}[/caption] More infrequently,...
by Contributing Author
HR & Leadership
Watch
What Does It Take to Be an Entrepreneur?
Some people are entrepreneurs and don't know it, while other people think they're entrepreneurs and aren't. That's the message that...
by Contributing Author