Ken Lownie
Early-Stage Software Company Consultant
Customer Success
Just Because You Build It Doesn't Mean They'll Come: 5 Steps to Launching Software Services Successfully

You may realize that providing excellent software service offerings is often just as important as the software, itself. But if you’re taking the quick and dirty approach you might be setting yourself up for failure. Professional services expert Ken Lownie highlights the five crucial steps to getting your program off the ground successfully.

by Ken Lownie
Product
The 5 Essential Requirements for Top-Tier Software Service Offerings

For today’s software companies, the service you provide is often just as important as your product — and unless what you’re offering hits five key requirements, you’re doing it wrong. Professional services veteran Ken Lownie shares the criteria for services that simplify the sales process, decrease costs, improve customer satisfaction, and increase profitability.

by Ken Lownie
Product
Minimum Viable Service: Why Less is Best When it Comes to SaaS Customer Service

Professional services strategist Ken Lownie explains why going lean with your SaaS services will help ensure deeper, faster adoption of your solution.

by Ken Lownie
Product
The Key to Speeding Up Your SaaS Sales Cycle: Packaging Implementation Services

Nothing can bog down your sales cycle like a long, drawn out onboarding process. Find out why one simple solution can accelerate implementation and lead to more — and happier — customers.

by Ken Lownie
Customer Success
5 Essential Tactics for Crossing the Services Chasm

Professional services veteran Ken Lownie sheds light on the OTHER chasm tech companies need to cross to achieve rapid growth — the vulnerable transition to a standardized, scalable, and repeatable services model.

by Ken Lownie
HR & Leadership
3 Steps to Stop Pigeonholing Your Employees and Start Boosting Their Productivity

Are formal business titles killing your team’s productivity? IT Professional Services leader Ken Lownie explains why locking your employees into narrowly defined roles not only stifles their personal development, it also hurts your bottom line.

by Ken Lownie