Tien-Anh Nguyen
Chief Business Officer at UserTesting
Sales
Measure of Success: Calculating SaaS Sales and Marketing ROI

Without the ability to measure the return on sales and marketing investment, a SaaS company is operating in the dark. The key is determining your CAC ratio.

by Tien-Anh Nguyen
Finance & Operations
How to Use Your Economic Model to Increase Profitability and Cut-down on Costs

By analyzing your economic model you can determine the drivers impacting your performance and then move to improving productivity.

by Tien-Anh Nguyen
Finance & Operations
The Importance of Developing Your Company's Economic Model

An economic model is critical to isolating and analyzing the core drivers of your company’s financial performance.

by Tien-Anh Nguyen
Startup Strategy
SaaS Marketers Need to Learn from Service Marketing

We may still be in the Stone Age of SaaS Marketing! Here’s why SaaS marketers would do well to take a page out of the service marketing playbook.

by Tien-Anh Nguyen
Startup Strategy
How I Survived (and Loved) Rocket Surgery
How does one survive Rocket Surgery? Is it something like Brain Surgery, or is it more Rocket Science? The short...
by Tien-Anh Nguyen
Startup Strategy
More on Lonely CEOs: How to Get Better

CEOs deserve to be happy, motivated and focused on building great organizations, but too often they are the loneliest person in the organization. Here are a few strategies for alleviating the loneliness at the top.

by Tien-Anh Nguyen
Startup Strategy
SaaS Marketing: Win by Emphasizing the "Service"
In my last post, I dissected the fundamental issues with SaaS marketing techniques in that most strategists still think of...
by Tien-Anh Nguyen
Startup Strategy
A Sense of Urgency in the Expansion Stage

Maybe you know the feeling. What used to characterize a fast-moving, agile technology startup starts to fade away, and the organization as a whole seems to have lost its innate sense of urgency – an urge to capture the market opportunity, win over the customers, and build something great in as little time as possible.

by Tien-Anh Nguyen
Startup Strategy
Education: The Really Long-Term Growth Strategy

We hear often how the U.S. is falling behind the rest of the world in the sciences. By investing in education, a New York man is investing for the really long term and working to build a competitive edge of resources and talent.

by Tien-Anh Nguyen