Tien-Anh Nguyen
Chief Business Officer at UserTesting
Finance & Operations
Measures of Success: SaaS Metrics & Benchmarks Resource Guide

An overview of the most critical SaaS metrics, along with tips and insights on how to measure and act on them to boost your revenue and fuel your growth.

by Tien-Anh Nguyen
Marketing
What They Really Think About You: How to Structure and Conduct Customer Interviews

The best way to gain buyer insights is by conducting customer interviews. That’s certainly easier said than done. In this post, we’ll show you how to design a comprehensive customer interview guide that will help you conduct interviews as smoothly — and productively — as possible.

by Tien-Anh Nguyen
Marketing
Customer Segmentation: A Step-by-Step Guide for Growth

Effective customer segmentation is critical for any company attempting to scale. This guide will walk you through the process of clearly identifying and targeting your best prospects.

by Tien-Anh Nguyen
HR & People
Ace Your Internship by Setting the Right Goals

Here are four examples of internship goals that you should set at the beginning of any internship to measure its success.

by Tien-Anh Nguyen
HR & People
Employee Recognition as a Competitive Advantage

With the competition for tech hiring and retention heating up, taking your employee recognition and motivation to the next level can help give you the winning edge you need.

by Tien-Anh Nguyen
Portfolio Updates
Organizing a Great Customer Summit: 5 More Lessons from Socrata
Companies taking on the bold mission of creating a new category or operating in new, emerging markets face significant challenges,...
by Tien-Anh Nguyen
Startup Strategy
Making Sense of the Hortonworks S-1: A Unique Economic Model
A Hadoop Pioneer with a Unique Growth Model As I wrote about yesterday, an analysis of New Relic’s S-1 numbers...
by Tien-Anh Nguyen
Tech Trends
New Relic's IPO Filing: An Analysis of SaaS Growth Drivers
Let's take a look under the hood: What the New Relic's S-1 reveals about the SaaS company's key drivers of...
by Tien-Anh Nguyen
Portfolio Updates
Creating an Amazing Customer Conference: 5 Lessons from Socrata's Customer Summit
If you're looking for customer conference tips, the success of Socrata's Customer Summit provides some excellent lessons. Socrata, based in...
by Tien-Anh Nguyen