Customer Success
Customer Success
5 Ways to Ensure Your Partners Are Enhancing Customer Experience
The customer experience you provide is only as good as its weakest link. Here are five tips to ensure your channel partners are pulling their weight.
by Contributing AuthorCustomer Success
Getting Sales Reps Ready for a New Sales Territory Takeover
Before setting out to claim new sales territory in the name of your company, it’s important for your sales reps to know the lay of the land. Here are the keys to making sure they're ready to go forth and conquer.
by Contributing AuthorCustomer Success
You Say Customer Complaints, I Hear Valuable Feedback
Customer complaints can take the form of powerful feedback for salespeople and marketers when met with an open mind.
by Contributing AuthorCustomer Success
Sales at a Startup Should be Different
All sales positions require a level of talent and an ability to execute, regardless of the company in question. Startup sales are unique in that they require something extra.
by Contributing AuthorCustomer Success
I Got It: Effective Task Management Requires Individual, Not Group Ownership
Whenever there's a lack of clarity regarding task management, productivity inevitably suffers. Ownership needs to be assigned to individuals, not groups.
by Contributing Author
Customer Success
Contact Management: 8 Tips for Developing a Contact Coding System
Categorization is crucial for your company’s customer support operations. Here are 8 tips for developing an effective contact coding system.
by Brandon Hickie Customer Success
6 Things You Should Do If You Just Lost Your Biggest Customer
Nothing can be a bigger blow to your business like the loss of your biggest customer. B2B sales expert Jim Logan reveals the things you can do to survive.
by Jim Logan Customer Success
Tighten Sales Partnerships with a Channel Management Program
You would never hire a salesperson without taking the proper onboarding steps. Similarly, you should never bring on a channel manager without properly outlining and implementing a channel management program, first. Here's how.
by Contributing AuthorCustomer Success
Honing in on the Major Interactions of Your Sales Process
Every sales process has points within it that are pivotal to the outcome of a potential deal. Although the terminology may vary…
by Contributing Author