Customer Success
Customer Success
Is Your Customer Service Reminiscent of Bill Murray’s ‘Groundhog Day?’
If you’ve never seen Bill Murray’s “Groundhog Day,” it involves the actor reliving the same day over and over. Throughout…
by Contributing AuthorCustomer Success
Matching Sales Force Size to Sales Strategy
In a post for Sales Benchmark Index, George de los Reyes highlights the importance of aligning your sales force size…
by Contributing AuthorCustomer Success
8 Steps to Building Customer Loyalty
In a post for Inc., Geoffrey James runs through eight ways to build customer loyalty. “Without customer loyalty, customers leave,”…
by Contributing AuthorCustomer Success
The Benefits of Computing Sales Compensation
In a post for the Sales Benchmark Index, Mike LaGrand explains why incentive to improve is vital to successful…
by Contributing AuthorCustomer Success
Got an Unsexy Product? Here’s How You Sell It
Plenty of companies are built on selling unsexy-but-useful products. The most important factor isn’t whether or not the product is sexy, but…
by Contributing Author
Customer Success
Customer Communication Strategy: Identifying the Most Effective Mediums
Are you overwhelmed by all the customer communication mediums available to your company in today’s market? If so, you are…
by Brandon HickieCustomer Success
Managing Negative Social Media Feedback
In a post for Return Customer, Jacelyn Thomas outlines some best practices when managing negative feedback in social media. Since…
by Contributing AuthorCustomer Success
Using Social Media to Prepare for Sales Calls
Social media can be instrumental in sales research, giving you access to hard-to-find information on prospects with ease. Much of…
by Contributing AuthorCustomer Success
Five Traits All Sales Influencers Possess
A very clear line separates sales influencers from sales professionals that don’t have the ability to exact their influence on others.
by Contributing Author