Customer Success
Customer Success
10 Tips for a More Strategic Sales Approach
Given a choice between using a transaction sales approach or a strategic one, salespeople should see the long-term value of…
by Contributing AuthorCustomer Success
The Less Service Your Customers Need, the Better Your Strategy
What’s the true test of a great customer service strategy? Bill Price of Driva Solutions says that, if a customer…
by Contributing AuthorCustomer Success
Salespeople — Stop Wasting Time on Suspects!
Salespeople can greatly reduce the amount of time they waste chasing leads that go nowhere by operating with an efficient sales funnel.…
by Contributing AuthorCustomer Success
Setting the Stage for that First Sales Meeting
An initial sales meeting, while not deviating drastically from other sales scenarios, in some ways requires a distinct approach. Robin…
by Contributing AuthorCustomer Success
Are You Tracking Your Sales Pipeline for Velocity?
Wondering how your sales pipeline velocity is influencing your end-of-quarter figures? Because many sales managers aren’t. But a recent post…
by Contributing AuthorCustomer Success
Assess Your Sales Pipeline with These Critical Metrics
Before a personal trainer can create a customized regiment for you, your current fitness levels and thresholds must be tested.…
by Contributing AuthorCustomer Success
Customer Service Tips: Measuring Satisfaction on a Monthly Basis
Customer service reporting can be done on a variety of schedules. As opposed to its counterparts — real-time, daily (great…
by Contributing AuthorCustomer Success
Customer Service: 9 Ideas for Driving Customer Promotion
While today's customer service is about more than just dealing with complaints, many companies have been slow to adapt.
by Brandon HickieCustomer Success
Sales Tips: How to Close 40 Percent of Your Prospects
Statistically speaking, only about 7 percent of all potential sales deals ever get closed, says sales expert Sharon Drew Morgen. This…
by Contributing Author