Customer Success
Customer Success
Everything You Need to Know About Telemarketing
Telemarketing requires a level of temperament that may not be required, in such hefty amounts, within other forms of sales. The fear…
by Contributing AuthorCustomer Success
Fixing the Marketing-Sales Disconnect in B2B Sales Funnels
In early stage software companies, sales and marketing departments should operate with a shared belief system that helps them execute…
by Josh Zywien
Customer Success
Why Weekly Customer Service Reports Make Sense
Companies looking to maintain high levels of customer service will need to focus on real-time, daily, weekly and longer-term customer…
by Brendan CournoyerCustomer Success
Qualified Leads: Is There a Point When Enough is Enough?
Lead generation is a topic often debated by marketers and salespeople. How qualified are the leads that are being generated?…
by Contributing Author Customer Success
Want More Customers? Try a Sales Blitz
When football teams can't get to the quarterback, they run a blitz -- can sales teams do the same?
by Dave KahleCustomer Success
Monitoring Daily Customer Service Reports — Why?
Daily customer service reporting should come in two flavors: real-time and end-of-day. Both types of data should be reviewed on…
by Contributing AuthorCustomer Success
Are You Guilty of Check-the-Box Marketing?
Marketing shouldn’t come in the form of a to-do list, writes B2B marketing insider Michael Brenner. Dedication is a necessary…
by Contributing AuthorCustomer Success
Do Buyers Really Just Want to Be Inspired?
Before a buyer decides to purchase, there often needs to be an impetus. But while that motivation will be different…
by Contributing AuthorCustomer Success
The Various Ways to Be the Boss in Sales
Managing salespeople requires a level of empathy and understanding. Most managers have been in the positions they now oversee. Successful managers…
by Contributing Author