Customer Success
Customer Success
Learn from the Best: Norman Nie, Data Whisperer
Norman Nie has a gift when it comes to analytics. He understands them at the surface level, but more importantly,…
by Contributing AuthorCustomer Success
The Four Personality Types and How to Negotiate with Them
When it comes to negotiating in sales, everyone has a different style. But people can be placed into personality types,…
by Brennon SlatteryCustomer Success
How to Handle Support Policies on the Web
Technology trends have led a changeover on the web for many companies. While not every facet of a company’s…
by Corey O'LoughlinCustomer Success
Bridging the Gap between Sales and Marketing
Marketing and sales teams are often at odds over the definition of a quality lead. According to research, the reason for that difference of opinion is mostly a matter of miscommunication.
by Brian ZimmermanCustomer Success
A Customer Loyalty Metric to Trump them All
Every company will strive to create loyal customers that won’t go astray. But truthfully, most fall short. Only an elite…
by Corey O'LoughlinCustomer Success
Get with the Times: Your Sales Process is Outdated
Afraid your sales process is falling behind the times? If you answer “yes” to any of SellingPower‘s questions below, you may need…
by Brennon SlatteryCustomer Success
Calibrating Your Perception of Customer Service
A book can often radically shake the foundation of one’s thinking, at least until it continues to resonate. Such is…
by Contributing AuthorCustomer Success
Don’t Be Sad if Your Sales Manager Helps Close
Sometimes sales management lends a hand when closing a sale. When this happens, it might make you, the salesperson, feel…
by Brennon SlatteryCustomer Success
Identifying the Characteristics of a Good Customer Service Employee
If you’ve ever had a standout customer service employee on your team, you clearly understand the impact that they can…
by Corey O'Loughlin