Customer Success
Customer Success
Customer Service Attitude Check
An old adage says that someone will tell 3 people about a good customer service experience and 14 people about…
by Brennon SlatteryCustomer Success
Are You Maximizing Your Prospecting Effort?
Is Prospecting Part of your Sales Process? In almost everything you do as a business, operating efficiently and at maximum…
by Brian ZimmermanCustomer Success
When is it the People and when is it the Process?
When there’s a derailment on the sales track, do you know what its true origin is? People can make mistakes,…
by Contributing AuthorCustomer Success
Taking an Introspective Look at Your Sales Qualities
Without fail, if prompted, people are quickly able to list off the qualities that comprise an elite salesperson. Now, ask…
by Contributing AuthorCustomer Success
Addressing the Things Customers Really Want
What do customers want? That’s a question you should constantly have on your mind if you deal with customers. Geoffrey…
by Contributing AuthorCustomer Success
Forging Better Relationships with Customers
There’s no denying the relationship between a company’s success and its relationship with customers. In a recent survey by IBM…
by Contributing AuthorCustomer Success
Fielding Complaints: How to Respond Correctly
Serve in the customer service field long enough and you’ll hear it all. Some of the complaints you’ll get have…
by Contributing AuthorCustomer Success
The Importance of Personas in Influencer Marketing
Editor’s note: Influencer marketing strategies involve researching and building a database of key influencers, communicating the company’s message through these…
by Amanda MaksymiwCustomer Success
Integrating Pre-Sales Support into Your Overall Strategy
One of the main disadvantages of not refining your customer support approach is being susceptible to oversights. There is no…
by Contributing Author