Customer Success

Appcues’ Jonathan Kim on the Art of Onboarding [Podcast]

This may sound strange, but more often than not, Appcues’ biggest competition is actually nothing. Most companies don’t have an…

 by Blake Bartlett
negative churn

Customer Success

How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]

Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa…

 by Blake Bartlett

Customer Success

How Typeform Leveraged Customer Success to Scale to Over 3M Users [Podcast]

Typeform leaders knew it was important to invest in customer success during the early stages of the business. David Apple,…

 by Ashley Murphy
legendary customer support

Customer Success

How to Create Successful User Onboarding Experiences [Podcast]

Lynn Tsoflias has held leadership roles across Sales and Customer Success at startups like Insightly to large tech companies including…

 by Ashley Murphy

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