Metrics & Benchmarks
Metrics & Benchmarks
Key Performance Indicators (KPIs) for Software-as-a-Service (SaaS) Companies – CHURN RATE
During their expansion stage, a lot of SaaS companies find themselves in the position where the volume of their revenue…
by Konstantin ValchevMetrics & Benchmarks
What are the Right Metrics for Customer Service?
The question about the right metrics to use to evaluate Customer Service came up a couple of times this month…
by Scott MaxwellMetrics & Benchmarks
Sales KPIs: Activities vs. Dollars
There is an ongoing debate over whether sales is an art or a science. While the debate continues, I think…
by Ori Yankelev