Tien-Anh Nguyen
Chief Business Officer at UserTesting
Marketing
Divide and Conquer: A Quick Guide to Website Segmentation Strategy

This quick how-to guide to website segmentation strategy will help you connect each of your customers to content specific to their individual needs faster and more effectively.

by Tien-Anh Nguyen
Startup Strategy
Building a Partner Ecosystem, Part 2: Partnerships with Professional Service Providers

Strong partnerships with professional service providers are crucial to allowing a technology company to provide a satisfying full product experience for its customers.

by Tien-Anh Nguyen
Startup Strategy
Building Your Partner Ecosystem, Part 1: Who Are Your Potential Ecosystem Partners?

Building a partner ecosystem is important to your company’s distribution strategy. The post will discuss the most common types of ecosystem partners in the software industry.

by Tien-Anh Nguyen
Startup Strategy
Professional Services for Software Companies: People, Organization, and Processes

When it comes to professional services for software companies, the best talent needs to have a rare combination of technical expertise, collaborative working style, and a customer-centered attitude.

by Tien-Anh Nguyen
Startup Strategy
Managers Who Matter: Mid-Level Management

Mid-level management and executives have got a bad rap but they really are the most important team members in your organization.

by Tien-Anh Nguyen
Marketing
User Adoption: Where Product Strategy, Customer Service, and Marketing Intersect

Snagging new customers is one thing, ensuring they become active, long-term users is another. OpenView’s latest report reveals three user adoption techniques that yield big results.

by Tien-Anh Nguyen
Startup Strategy
Empower Your Software Product with a Successful Professional Services Team: The Challenges

To compete successfully with major incumbent software vendors, expansion-stage companies need to develop an effective professional services organization.

by Tien-Anh Nguyen
Startup Strategy
Entrepreneurship and Innovation Lessons from Boise, Idaho

Boise can boast it is the birthplace of two of the largest airlines in the United States. Here are three entrepreneurship and innovation lessons from its early aviation pioneers.

by Tien-Anh Nguyen
Startup Strategy
Want to Build the Best Team on Earth? The Secret Isn't Hiring, It's Development

Organizations need to formalize the career development of its employees and can do so by following these 7 steps to building an employee development plan.

by Tien-Anh Nguyen