Customer Success
Users vs. Customers: Same Ducks, Different Quacks
Know the difference between customers and users to build a better business model. [caption id="attachment_6098" align="alignright" width="120"] Image provided by:...
by vickilynn
Customer Success
Customer Expectations Exposed
Customer service requires a deep understanding of expectations. [caption id="attachment_5979" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/junglejims/}Jungle Jim's International Market{/link}[/caption] Customer...
by vickilynn
HR & Leadership
Business Culture: Know the Country
Evaluate a country’s culture with these metrics. [caption id="attachment_5625" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/coyotejack/}Martin Kingsley{/link}[/caption] Gerd Hofstede is a...
by vickilynn
Product
Define 'Done' to Improve Processes
Clear definitions push continuous improvement. [caption id="attachment_6097" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/7-how-7/}7-how-7{/link}[/caption] Use Scrum for continuous improvement by better...
by vickilynn
Product
Funny Side of Software Testing
Laugh while you learn software test lessons. [caption id="attachment_6096" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/bartvandamme/}Bart van Damme{/link}[/caption] Take a break...
by vickilynn
Product
Subordinate Roles Make us Stupid
Your boss may be sabotaging your performance. [caption id="attachment_6095" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/dave77459/}Dave77459{/link}[/caption] For years, studies have shown...
by vickilynn
Product
Scrum to Overcome Useless Employee Appraisals
Create meaningful employee appraisals with Scrum. [caption id="attachment_5606" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/lumaxart/}lumaxart{/link}[/caption] Scrum is an Agile development framework...
by vickilynn
Product
Story Points: Metric of Choice
Story points trump hours as management metric. [caption id="attachment_6093" align="alignright" width="112"] Image provided by: {link:http://www.flickr.com/photos/bowbrick/}bowbrick{/link}[/caption] Scrum is an Agile development...
by vickilynn
Product
Product Management Toolkit
Every software/online tool you'll ever need. [caption id="attachment_6092" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/12700574@N05/}hinayana{/link}[/caption] The Brainmates blog has published an...
by vickilynn