Customer Success
Customer Success
What’s In Store for Inside Salespeople Next Year?
Sales strategist Dave Kahle shares some predictions for the trends that could affect inside salespeople most in 2012.
by Dave KahleCustomer Success
In Lead Generation, It’s Quality Over Quantity
In a post for HubSpot, Alison Savery educates on how to generate more customers with fewer, quality leads.
by Contributing AuthorCustomer Success
Sales Performance Management and the Importance of Correlating Metrics
Mike LaGrand delves into three critical aspects of sales performance management; clear data, communication and understanding how sales metrics should be applied.
by Contributing AuthorCustomer Success
Customer Service Principles: Promote Ownership Across Departments
Not every customer inquiry is generated by customer services itself.
by Contributing AuthorCustomer Success
3 Practices to Prove You Care About Your Customers
As the holidays approach, there are a few things that startup and expansion stage companies should do to prove their generosity and selflessness to their customers.
by Josh Zywien
Customer Success
FY 2012 is Coming: How to Keep the Customers You Have
The last several weeks I have written a couple of blogs about how some of our portfolio companies have adopted…
by George RobertsCustomer Success
How Point of Sale Software Can Revamp Your Customer Service
In a recent article written by the Cashier Live team, the four levels of customer service are explained, along with the role of POS software in reaching the higher levels.
by Contributing AuthorCustomer Success
4 B2B Trends Marketers Need to Watch Out For in 2012
In a post on his blog B2B Marketing Insider, Michael Brenner takes a stab at pinpointing some B2B marketing trends to watch next year.
by Josh ZywienCustomer Success
3 Mistakes that Result in Lead Generation Failure
In this short video, self-described web marketing outlaw Craig Dewe says that lead gen failures often happen because of an inability to demonstrate value to prospects.
by Contributing Author