Customer Success
Customer Success
SaaS Customer Service: What’s Your Agent-to-Supervisor Ratio?
Time is precious -- especially in customer service. This simple guide will help managers deduce exactly how much time to spend with their reps.
by James ArmijoCustomer Success
Does Your Brand Have a Key Identifier?
The most recognizable brands typically have an identifying characteristic that was a vital cog in their rise and continued success.…
by Contributing AuthorCustomer Success
Market Segmentation: Addressing Key Strategy Points
Obviously, a product won’t sell well if it’s being marketed to a disinterested customer segment. The practice of market segmentation,…
by Contributing AuthorCustomer Success
Are Taglines a Dying Marketing Strategy?
In a recent post on his B2B Marketing Blog, Chris Koch says that taglines are a dead marketing strategy, or…
by Contributing AuthorCustomer Success
Principles of Customer Service: Eliminating Dumb Contacts
In customer service, far too much time is spent tending to unnecessary customer contacts. Through his research, Bill Price of Driva Solutions…
by Contributing Author
Customer Success
When to Hold Off on Your Next Sales Presentation
According to Jeff Thull, offering up a presentation too early in the sales process can sometimes cost you a sale…
by Contributing AuthorCustomer Success
And the TRUE Goal of Prospecting Is…
While many salespeople put most of their effort toward closing, when it comes to prospecting, the smart ones know not to get ahead of themselves.
by Keith RosenCustomer Success
In Project Management, the Customer Is NOT Always Right
The old adage of “the customer is always right” has been drilled into the brains of businesses for what seems…
by Contributing AuthorCustomer Success
3 Common Breakdowns in the Expansion Stage Sales Process
While issues around forecasting and reporting may appear relatively small on the surface, they’re often symptoms of a much bigger problem.
by Brian Zimmerman