Customer Success
Customer Success
Survey Reveals Notable Inside Sales Facts and Findings
The Bridge Group conducted a survey of more than 100 SaaS-modeled companies and discovered some insightful facts. Of the companies…
by Contributing AuthorCustomer Success
Three Questions that can Revamp Your Customer Experience
Improve your Customers’ Experience Today Founder of BeyondPhilosophy.com, Colin Shaw, has created three strategic questions that all organizations need to…
by Contributing AuthorCustomer Success
Tap Customers for Content Ideas
For fresh content, look to your customer base. The Content Marketing Institute (CMI) suggests that some of the best content…
by vickilynnCustomer Success
Sales Success with Scrum?
Could your sales team benefit from a bit of Agility? Increasingly, companies are adopting the Scrum processes for use outside…
by vickilynnCustomer Success
Surefire Ways to Appall Customers
While there are many offensives, this article only focuses on the most egregious of them. As a customer, you’ve no…
by Contributing AuthorCustomer Success
How Analytics Compliment Quality Management
Quality management is the foundation of many contact centers. A contact center is only as good as the quality of…
by Contributing AuthorCustomer Success
Avoiding Hurdles when Forming Contact Center KPIs
Key performance indicators are a necessary tool to measure progress. But creating them is just as important as following them.…
by Contributing AuthorCustomer Success
The Perception and Reality of the “End of the Month” Sales Cycle
Sales managers have long been searching for ways to encourage their team members to be more productive and efficient. In…
by Brian ZimmermanCustomer Success
On Conducting Precise Market Research
What exactly does market research entail? Truthfully, it encompasses a lot of things. But you shouldn’t be overly concerned about…
by Contributing Author