Customer Success
Ditch the Self-Serving Pitch
Verbose, flowery descriptions send prospects packing. [caption id="attachment_5841" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/misternaxal/}misternaxal{/link}[/caption] Clients have heard every pie-in-the-sky description...
by vickilynn
Sales
Top 10 Ways to Kill a Deal
Vmax founder Kelly Riggs shares past sales blunders. [caption id="attachment_5805" align="alignright" width="101"] Image provided by: {link:http://www.flickr.com/photos/slworking/}slworking2{/link}[/caption] Kelly Riggs, founder and...
by vickilynn
Sales
Take the 90/12 Sales Challenge
Prospecting and nurturing techniques to win more business. [caption id="attachment_5804" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/milesdeelite/}milesdeelite{/link}[/caption] S. Anthony Iannarino recently...
by vickilynn
Sales
Prospects Possess Unique World View
Lead generation and sales require a prospect-driven perspective. [caption id="attachment_5797" align="alignright" width="179"] Image provided by: {link:http://www.flickr.com/photos/cobalt/}cobalt123{/link}[/caption] When it comes to...
by vickilynn
HR & Leadership
Corporate Culture: Get Creative
Etsy’s office culture creates a warm, inviting workplace. [caption id="attachment_5625" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/coyotejack/}Martin Kingsley{/link}[/caption] New York VC,...
by vickilynn
Customer Success
Tips to Create Super Surveys
[caption id="attachment_5712" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/jgarber/}jgarber{/link}[/caption] Surveys tell the true customer satisfaction story. Surveying customers face-to-face is the...
by vickilynn
Customer Success
Customer Loyalty: All about Trust
Transparency builds a loyal customer base. [caption id="attachment_5693" align="alignright" width="168"] Image provided by: {link:http://www.flickr.com/photos/jpstanley/}jpstanley{/link}[/caption] Building brand loyalty is important for...
by vickilynn
Customer Success
Three Reasons Customers Hate You
Fix these issues to gain repeat business. In our struggling economy, businesses that want to build a solid customer base...
by vickilynn
Finance & Operations
IT Security: How Big a Budget?
Security  =  5% of total IT budget. You have to balance risk and cost when it comes to IT security...
by vickilynn