Customer Success
Customer Success
2016 Expansion Report: Benchmarks for Customer Success
Editor’s Note: The following is an excerpt from OpenView’s 2016 Expansion Report: Benchmarks for Customer Success. You can access the full…
by Dave Blake Customer Success
Is it Time to Prioritize Customer Success Over Marketing? Jay Baer on Turning Haters into Helpers
Editor’s Note: This is the second half of a two-part interview featuring Jay Baer. In the first installment, Baer explained…
by Kyle Lacy Customer Success
Assessing the Maturity of Your Customer Success Organization
Editor’s Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs…
by Brandon Hickie Customer Success
Exploring the Top 5 Benefits of Customer Success
Editor’s Note: The following is an excerpt from Building Your Customer Success Strategy, an eBook discussing the ins and outs…
by Brandon Hickie Customer Success
Step by Step Guide to Building Your Customer Success Strategy
Editor’s note: The following is an excerpt from OpenView’s eBook Building Your Customer Success Strategy. In fewer than four years, David…
by Brandon Hickie Customer Success
How to Build a Customer Success Culture with Strong Sales Alignment
Editor’s Note: The following is a transcription from OpenView’s recent webinar ‘How to Build a Customer Success Culture with Strong…
by Brandon Hickie Customer Success
Building Your Customer Success Strategy
How will you help your customers succeed? Knowing the answer to this question is critical to the growth and sustainability of…
by OpenView Customer Success
Learning to Take the Lead: Why Sometimes it Makes Sense to Ignore Your Customers
This is Part II of OpenView’s interview with Dennis R. Mortensen, founder of artificial intelligence company x.ai. You can check…
by Kyle Lacy Customer Success
Maximizing Business Growth Through Customer Lifetime Value
As CEO of a SaaS company that caters to B2C marketers, I’m used to advocating for Customer Lifetime Value (CLV)…
by Jerry Jao