Skip to content
OpenView
  • About
  • Companies
  • People
  • Blog
  • Books & Reports
  • Product-led Growth
  • Sales
  • Marketing
  • Pricing & Positioning

Customer Success

Customer Success

The Magic Behind A Single Customer Journey

Editor’s Note: This article first appeared on DesiredPath’s blog here.  I am often asked the question whether customer success needs…

by Kia Puhm

Customer Success

Don’t Be Friends with Your Customers

Editor’s Note: This article first appeared on DesiredPath’s blog here.  If “good is the enemy of great” as Jim Collins…

by Kia Puhm

Customer Success

Nailing Your Customer Success Go-to-Market Strategy for 2019

Editor’s Note: This post first appeared on the DesiredPath blog here.  I am working with a number of companies that…

by Kia Puhm

Customer Success

Using Data to Better Understand & Improve Your User Onboarding Flow

Most companies will tell you how important onboarding is and that it is one of their top priorities on any…

by Ruben Ugarte

Customer Success

Customer Success and Compensation

Editor’s Note: This article was first featured on the DesiredPath blog here.  One of the biggest challenges customer success organizations…

by Kia Puhm

Customer Success

How Typeform Leveraged Customer Success to Scale to Over 3M Users [Podcast]

Typeform leaders knew it was important to invest in customer success during the early stages of the business. David Apple,…

by Ashley Murphy
legendary customer support

Customer Success

How to Create Successful User Onboarding Experiences [Podcast]

Lynn Tsoflias has held leadership roles across Sales and Customer Success at startups like Insightly to large tech companies including…

by Ashley Murphy
customer success guide

Customer Success

Customer Success Plan: Key for Adoption and Expansion

Editor’s Note: This article first appeared on the DesiredPath blog here. I relish the time onsite with customers, especially when…

by Kia Puhm
UserIQ User Onboarding

Customer Success

Top User Adoption & Onboarding Trends for 2018 [Report]

I don’t need to convince anyone that, for SaaS companies, recurring revenue is a make or break, or that keeping…

by Rachel Orston
customer success mindset

Customer Success

Customer Success is a Mindset, Not Just a Department

Editor’s Note: This article first appeared on DesiredPath’s blog here. I have been quoted as saying that customer success is a…

by Kia Puhm

Most Popular Posts

  • The Ultimate Product-Led Growth Resources Guide
  • I Asked 50+ Developers How They Buy Software. Here’s What I Learned.
  • Stripe’s Jeanne DeWitt Grosser on Buffalo, Whales, and Scaling Sales
  • What CEOs Should Know About Recruiting Top Talent
  • Posts pagination

    Previous page Page1 … Page4 Page5 Page6 … Page91 Next page

    Subscribe & Scale

    Sign up for our newsletter
    • By submitting your information, you agree to receive periodic emails from OpenView. Please review our privacy policy here.
    • This field is for validation purposes and should be left unchanged.

     Share This
     LinkedIn

    Share on Mastodon

    Notifications