Customer Success
Customer Success
Customer Success Managers Can’t Avoid Conflict. They Should Tackle It Head On.
Editor’s Note: This article first appeared on the Brooke.land blog here. Customer Success is fundamentally about helping other people, and…
by Brooke Goodbary Customer Success
Is It Time Your Customers Got a Health Checkup? (Yes. It Is.)
Most of us know that, periodically, even the healthiest people need to go and get a “just in case” checkup.…
by Anna Talerico Customer Success
Creating Self-Service Customer Success That Works for Everyone (Part 2)
Editor’s Note: This article is Part 2 of a 3-part series. You can read Part 1 here. Creating a customer…
by Lynn Tsoflias Customer Success
Appcues’ Jonathan Kim on the Art of Onboarding [Podcast]
This may sound strange, but more often than not, Appcues’ biggest competition is actually nothing. Most companies don’t have an…
by Blake Bartlett Customer Success
How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]
Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa…
by Blake Bartlett Customer Success
Why Does Customer Success Fear Revenue?
Editor’s Note: This article first appeared on DesiredPath’s blog here. The topic of Customer Success owing revenue is still one…
by Kia Puhm Customer Success
Insights from Typeform: Leveraging Customer Success to Scale Your Business
Successful customers are happy customers. Happy customers stick around and recommend your company to their friends. This is what makes…
by David Apple Customer Success
Creating Self-Service Customer Success That Works for Everyone
Editor’s Note: This article is Part 1 of a 3-part series. Part 1: Onboarding and Customer Marketing Your self-service customer…
by Lynn Tsoflias Customer Success
The 1 Critical Metric You Need To Plan Your Customer Experience Strategy
Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions…
by Hannah Steiman