Customer Success
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How Typeform Leveraged Customer Success to Scale to Over 3M Users [Podcast]
Typeform leaders knew it was important to invest in customer success during the early stages of the business. David Apple,...
by Ashley Murphy
Customer Success
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How to Create Successful User Onboarding Experiences [Podcast]
Lynn Tsoflias has held leadership roles across Sales and Customer Success at startups like Insightly to large tech companies including...
by Ashley Murphy
Customer Success
Customer Success Plan: Key for Adoption and Expansion
Editor's Note: This article first appeared on the KIA CX Consulting blog here. I relish the time onsite with customers,...
by Kia Puhm
Customer Success
Top User Adoption & Onboarding Trends for 2018 [Report]
I don’t need to convince anyone that, for SaaS companies, recurring revenue is a make or break, or that keeping...
by Rachel Orston
Customer Success
Customer Success is a Mindset, Not Just a Department
Editor's Note: This article first appeared on the K!A CX Consulting blog here. I have been quoted as saying that customer success...
by Kia Puhm
Customer Success
How to Predict Churn for Subscription Businesses
Editor's Note: This article first appeared on the StatusQuota blog here. The world is full of uncertainty. It is hard to...
by Remen Okoruwa
Customer Success
How to Align Your Team for Maximum User Onboarding Success
Canva—a popular B2C design tool—has onboarded an impressive 10 million users to date. This is an exceptional feat in itself,...
by Ty Magnin
Customer Success
Intercom on How Product Education Plays a Critical Role in the Customer Journey
In my role as a Director of Growth, I work with GTM teams across many SaaS companies. Marketing, sales, product,...
by Ashley Murphy
Customer Success
Are Customer Retention Benchmarks Increasing Your Churn?
Editor's Note: This article first appeared on the StatusQuota blog here. Competition is an unavoidable part of life. As people, we...
by Remen Okoruwa