Customer Success
Listen
Appcues' Jonathan Kim on the Art of Onboarding [Podcast]
This may sound strange, but more often than not, Appcues' biggest competition is actually nothing. Most companies don't have an...
by Blake Bartlett
Customer Success
Listen
How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]
Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa...
by Blake Bartlett
Customer Success
Why Does Customer Success Fear Revenue?
Editor's Note: This article first appeared on DesiredPath's blog here. The topic of Customer Success owing revenue is still one...
by Kia Puhm
Customer Success
Insights from Typeform: Leveraging Customer Success to Scale Your Business
Successful customers are happy customers. Happy customers stick around and recommend your company to their friends. This is what makes...
by David Apple
Customer Success
Creating Self-Service Customer Success That Works for Everyone
Editor's Note: This article is Part 1 of a 3-part series.  Part 1: Onboarding and Customer Marketing Your self-service customer...
by Lynn Tsoflias
Customer Success
The 1 Critical Metric You Need To Plan Your Customer Experience Strategy
Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions...
by Hannah Steiman
Customer Success
Customer Churn is Everyone’s Problem: Here’s Why You Should Give Your Customer Success Team a Break
Since 30% of SaaS companies report having unacceptable levels of churn, retention panic is real, and it’s tempting to point...
by Anna Talerico
Customer Success
The Magic Behind A Single Customer Journey
Editor's Note: This article first appeared on DesiredPath's blog here.  I am often asked the question whether customer success needs...
by Kia Puhm
Customer Success
Don’t Be Friends with Your Customers
Editor's Note: This article first appeared on DesiredPath's blog here.  If “good is the enemy of great” as Jim Collins...
by Kia Puhm