Customer Success
The Magic Behind A Single Customer Journey
Editor's Note: This article first appeared on DesiredPath's blog here.  I am often asked the question whether customer success needs...
by Kia Puhm
Customer Success
Don’t Be Friends with Your Customers
Editor's Note: This article first appeared on DesiredPath's blog here.  If “good is the enemy of great” as Jim Collins...
by Kia Puhm
Customer Success
Nailing Your Customer Success Go-to-Market Strategy for 2019
Editor's Note: This post first appeared on the DesiredPath blog here.  I am working with a number of companies that...
by Kia Puhm
Customer Success
Using Data to Better Understand & Improve Your User Onboarding Flow
Most companies will tell you how important onboarding is and that it is one of their top priorities on any...
by Ruben Ugarte
Customer Success
Customer Success and Compensation
Editor's Note: This article was first featured on the DesiredPath blog here.  One of the biggest challenges customer success organizations...
by Kia Puhm
Customer Success
Listen
How Typeform Leveraged Customer Success to Scale to Over 3M Users [Podcast]
Typeform leaders knew it was important to invest in customer success during the early stages of the business. David Apple,...
by Ashley Murphy
Customer Success
Listen
How to Create Successful User Onboarding Experiences [Podcast]
Lynn Tsoflias has held leadership roles across Sales and Customer Success at startups like Insightly to large tech companies including...
by Ashley Murphy
Customer Success
Customer Success Plan: Key for Adoption and Expansion
Editor's Note: This article first appeared on the DesiredPath blog here. I relish the time onsite with customers, especially when...
by Kia Puhm
Customer Success
Top User Adoption & Onboarding Trends for 2018 [Report]
I don’t need to convince anyone that, for SaaS companies, recurring revenue is a make or break, or that keeping...
by Rachel Orston