Customer Success
Customer Success
Gaining Influence Through Your Customer Base
Getting your customers to work for you may seem like a Utopian concept. But, consider for a moment, how many…
by Contributing AuthorCustomer Success
A Free Template for Creating a Marketing Strategy
“I want to start a blog.” It’s a common enough request, but how do you approach it in terms of…
by Contributing AuthorCustomer Success
Call Reluctance is a Fact not a Phenomenon
It seems that call reluctance is more than just a plight for the unfortunate few. When it comes to sales,…
by Contributing AuthorCustomer Success
Your Customer Service is Your Weakest Link – So Eliminate It
In today’s web-centric world, early stage technology companies need to be super competitive in all aspects of their business. It…
by Firas RaoufCustomer Success
How to Not Suck at SaaS: Focus on Customer Development
My first take on this topic in last week’s post got a lot of attention, but not the attention I intended.…
by Firas RaoufCustomer Success
The moment of truth – how good is your customer service team?
In this economy, businesses cannot afford to lose clients. When times are tough, it is essential that expansion stage SaaS…
by OpenViewCustomer Success
Text Mining for Customer Relationship Management
Text mining and text analytics used to be limited to just enterprise level business intelligence, enterprise search, security applications or…
by Tien-Anh Nguyen
Customer Success
Dilbert and the user experience
I was relaxing this Sunday afternoon reading the business section in the Sunday edition of the local newspaper when I…
by George RobertsCustomer Success
Missed Opportunity to Thrill – Part 2 of “A Great Example of A Terrible User Experience”
My drivers license expired in February. I had no notice and, like most people, the expiration date of things is…
by Scott Maxwell