Customer Success

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Customer Success
The Customer Success Managers' Role in a Product-Led Growth Business

Customer Success Managers can be the hidden gems of product-led businesses. Here’s how to ensure the two approaches align.

by Chris Gaertner
Customer Success
Customer Success: Leading Growth Beyond Contract Close
Product-led growth (PLG) has amplified a noticeable change in how companies think about customer acquisition. What was once an upfront...
by Chris Gaertner
Customer Success
The Definitive Guide to User Onboarding: Part Three

Wes Bush explains how you can create a just-in-time onboarding email sequence that converts in Part 3 of his 3-Part user onboarding series.

by Wes Bush
Customer Success
The Definitive Guide to User Onboarding: Part Two

Wes Bush breaks down all things user onboarding and discusses advanced user onboarding strategies in Part 2 of his 4-part series.

by Wes Bush
Customer Success
The Definitive Guide to User Onboarding: Part One
Editor's Note: This article is Part 1 of a 3-part series that was first published on the Product Led Institute...
by Wes Bush
Customer Success
The Power of Intentional Onboarding for Product-Led Companies

Onboarding can be a powerful tool that helps you deliver value, provide support and improve ease of use for your customers. Appcues’ Jonathan Kim explains how to successfully implement intentional onboarding within your organization.

by Jonathan Kim
Customer Success
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Appcues' Jonathan Kim on the Art of Onboarding [Podcast]
This may sound strange, but more often than not, Appcues' biggest competition is actually nothing. Most companies don't have an...
by Blake Bartlett
Customer Success
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How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]
Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa...
by Blake Bartlett
Customer Success
Insights from Typeform: Leveraging Customer Success to Scale Your Business
Successful customers are happy customers. Happy customers stick around and recommend your company to their friends. This is what makes...
by David Apple