Customer Success
The Definitive Guide to User Onboarding: Part One
Editor's Note: This article is Part 1 of a 4-part series that was first published on the Product Led Institute...
by Wes Bush
Customer Success
The Power of Intentional Onboarding for Product-Led Companies

Onboarding can be a powerful tool that helps you deliver value, provide support and improve ease of use for your customers. Appcues’ Jonathan Kim explains how to successfully implement intentional onboarding within your organization.

by Jonathan Kim
Customer Success
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Appcues' Jonathan Kim on the Art of Onboarding [Podcast]
This may sound strange, but more often than not, Appcues' biggest competition is actually nothing. Most companies don't have an...
by Blake Bartlett
Customer Success
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How Dropbox Scaled with Customer Success as Their Secret Weapon [Podcast]
Customer success has come to mean a lot more than just churn prevention. As Head of CS at Dropbox, Lisa...
by Blake Bartlett
Customer Success
Insights from Typeform: Leveraging Customer Success to Scale Your Business
Successful customers are happy customers. Happy customers stick around and recommend your company to their friends. This is what makes...
by David Apple
Customer Success
How to Align Your Team for Maximum User Onboarding Success
Canva—a popular B2C design tool—has onboarded an impressive 10 million users to date. This is an exceptional feat in itself,...
by Ty Magnin
Customer Success
Intercom on How Product Education Plays a Critical Role in the Customer Journey
In my role as a Director of Growth, I work with GTM teams across many SaaS companies. Marketing, sales, product,...
by Ashley Murphy