Customer Success
Hospitality is Key to Customer Success: What Software Companies Can Learn from Shake Shack
Perhaps the best model for customer success is that of hospitality. I’ve learned a lot about true hospitality by studying...
by Blake Bartlett
At OpenView
OpenView Leads Expensify’s $17.5M Series C Financing
We’re very pleased to welcome Expensify to the OpenView family after leading the San Francisco-based company’s $17.5 M Series C...
by Blake Bartlett
Founder's Corner
Meet the Harvard MBA Who Turned Down Facebook to Found a Startup
Before turning 30, Evan Baehr had graduated magna cum laude from Princeton’s Woodrow Wilson School, Yale’s Divinity School, and Harvard’s Business...
by Blake Bartlett
Founder's Corner
From VC to Startup CEO: Lessons from Both Sides of the Table
In the tech world, it’s not uncommon for an entrepreneur to start a business, scale the company, and eventually migrate...
by Blake Bartlett
Startup Strategy
Why the Most Important Success Metric in SaaS is Misleading
  What’s the first metric VCs hunt for in your pitch deck? Easy… committed monthly recurring revenue (CMRR). Everyone knows...
by Blake Bartlett
Founder's Corner
Iterate with Data, Create with Your Gut: A "Classic" Business Opportunity & One Founder's Unconventional Approach
It's safe to say wasting time isn't something Matt Lauzon is familiar with. In 2006, while he was still a...
by Blake Bartlett
Leadership
The Killer Advantage of Vertical SaaS: Sitting Down with Civitas Learning CEO Charles Thornburgh
When Charles Thornburgh decided in 2011 that he wanted to leave his post as a division president for Kaplan, move...
by Blake Bartlett
Founder's Corner
From Reluctant Engineer to Successful Two-Time CEO: Sitting Down with Spredfast CEO Rod Favaron
When Rod Favaron was named the CEO of Lombardi Software in 2002 he was relatively young (38), inexperienced as a CEO,...
by Blake Bartlett
Founder's Corner
From Back-of-the-Napkin to $2.7 Billion Exit: Sitting Down with ExactTarget's Scott Dorsey
Scott Dorsey has had an incredible journey in tech. Starting out with a back-of-the-napkin sketch, he and his co-founders developed...
by Blake Bartlett