Tien-Anh Nguyen
Chief Business Officer at UserTesting
Startup Strategy
Putting Buyer Personas into Context

Learn the key questions to ask to put your buyer personas into context — a key step in understanding their buyer’s journey and associated buying behavior.

by Tien-Anh Nguyen
Startup Strategy
Market Segmentation Strategy: Finding the Right Balance Between Too Broad and Too Niche

An successful go-to-market strategy requires defining market segments with the optimal level of details to be actionable and effective. Make sure you don’t lose the forest for the trees (and vice versa).

by Tien-Anh Nguyen
Market Research
7 Big Benefits of Buyer Insights Research

Ready to open the door to a wealth of information about your customers that can vastly improve your go-to-market activities? Here are 7 reasons why your company needs to start conducting buyer insights research now.

by Tien-Anh Nguyen
HR & Leadership
Grace Hopper: An Enduring Inspiration

Join me in celebrating Grace Hopper’s pioneering achievement in the early days of Computer Science, her long service to the nation, and her enduring role as an inspiration for aspiring technologists.

by Tien-Anh Nguyen
Startup Strategy
The 7 Types of Sales and Marketing Waste

Here are seven types of sales and marketing waste your organization should seek to eliminate to improve the efficiency and effectiveness of your go-to-market efforts.

by Tien-Anh Nguyen
Marketing
What They Really Think About You: How to Structure and Conduct Customer Interviews

The best way to gain buyer insights is by conducting customer interviews. That’s certainly easier said than done. In this post, we’ll show you how to design a comprehensive customer interview guide that will help you conduct interviews as smoothly — and productively — as possible.

by Tien-Anh Nguyen
Customer Success
Locating the Best Customer Data (Hint: It's Closer than You Think)

You want the best data possible on your buyers, but the research doesn’t have to be a headache. Learn exactly where to get the inside scoop on your customers.

by Tien-Anh Nguyen
Startup Strategy
Do You Know Enough about Your Buyers? A Framework for Assessing Clarity

This buyer research framework will allow you to assess the level of clarity and alignment your organization has when targeting go-to-market investments towards your prospective buyers.

by Tien-Anh Nguyen
Marketing
Knowing Your Customers Takes Teamwork: 3 Roles Involved in a Buyer Research Project

Executing a buyer insights project is truly a team effort. While one person can conduct the research and analysis, turning the results into action can require buy-in and support across the entire organization.

by Tien-Anh Nguyen