Finance & Operations

Customer Success
What are the Right Metrics for Customer Service?
The question about the right metrics to use to evaluate Customer Service came up a couple of times this month...
by Scott Maxwell
Finance & Operations
The Board Imperative: A Balanced and Cohesive Board
I am just coming out of an effort to recruit an independent board member for one of our portfolio companies....
by Firas Raouf
Finance & Operations
Metrics Gone Bad
While providing operational support to the expansion stage software companies in OpenView's venture capital investment portfolio in the areas of...
by Igor Altman
Finance & Operations
The Role of the CFO
As early growth venture capital investors, we tend to work with companies that are at the very early stages of...
by Firas Raouf
Product
What is a Profitable Distribution Model?
As growth venture capital investors, we look for companies that can scale with capital efficiency. The first key requirement for...
by Firas Raouf
Leadership
What Is Expansion Stage?
I frequently get asked the question "What is expansion stage?" From a high level perspective, if early stage is when...
by Scott Maxwell
Finance & Operations
Watch
The Importance of Expanded Disclosure Requirements
Investment firms value companies that have an intricate knowledge of their finances. A large part of this involves promoting transparency...
by Corey O'Loughlin
Finance & Operations
Watch
Using Times of Change to Improve a CEO's Relationships
Times of change can be rocky, but they also present an excellent opportunity for CEOs and their leadership teams to...
by Corey O'Loughlin
Finance & Operations
Watch
Changes in Revenue Recognition for Software-Dependent Hardware
Changes that impact revenue recognition now allow companies to delay revenue reporting if their hardware is reliant upon software for...
by Contributing Author