Customer Success
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Get on the Ground and Find Your Actual Customers
Companies that lack a detailed image of their customers are missing an opportunity to improve their competitive positioning. Many companies,...
by Corey O'Loughlin
Product
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A Few Observations on the Structure and Foundation of Scrum
Numerous factors contributed to form Scrum into the entity it is today. Not all agile development processes are created in...
by Corey O'Loughlin
Customer Success
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Getting New Players onto Your Sales Team and Keeping Them
Recruiting new employees to your sales department is only the first step in a long process. Sure, you've hired the...
by Corey O'Loughlin
Customer Success
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Don't Miss First Contact Resolution Opportunities
Does your company have analytical measurements dedicated solely to monitoring first contact resolution? If not, it should. First contact resolution...
by Corey O'Loughlin
Startup Strategy
Breaking the VC Website Mold
In January, Fred Destin blogged about What's in a (Venture Capital) Website. This blog did an excellent job of capturing...
by Corey O'Loughlin
Customer Success
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Helpful Tips to Prepare You for SXSW 2012
Going to SXSW 2012? Before you embark on your technology seminary journey, there's a lot of vital information that you'd...
by Corey O'Loughlin
HR & People
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Drafting IT Contracts from a Legal Perspective
Drafting IT contracts isn't the first thing a lawyer is taught in law school. In reality, most lawyers don't learn...
by Corey O'Loughlin
Marketing
Labcast: Top Marketing Challenges for Entrepreneurs with Jay Ehret
Jay Ehret is on a quest to help entrepreneurs become great marketers.  He joined us via Skype for a podcast...
by Corey O'Loughlin