Customer feedback is an integral part of small business success. Your customers use your product or service regularly and are...
by Faria Rahman
Let’s say you don’t have the time or the money for a full fledged market research project, but you would...
by Faria Rahman
Understanding your customers is essential to both your marketing and sales strategies, because by listening to your customers you will...
by Faria Rahman
Walmart founder Sam Walton was famous for valuing the ideas of each of his employees -- from baggers and clerks...
by Faria Rahman
Crowdsourcing is a blend of two words: “crowd” and “outsourcing”. It was first coined by Jeff Howe in his 2006...
by Faria Rahman
The uproar in different social media sites over the past few years has altered the online marketing strategy plans and...
by Faria Rahman
When companies decide to devise a new marketing strategy, redesign a sales process, introduce a new product to the market,...
by Faria Rahman
As a customer service manager of a start-up or an expansion stage software company, do you ever reach out to...
by Faria Rahman
In my last post I talked about a study that displayed the benefit for extroverted followers to work with introverted...
by Faria Rahman