Search Results for: “churn”
UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.
What’s the secret to unlocking the magic that is net negative churn? Working with a value metric allows you to build your pricing model in a way that encourages growth.
Since 30% of SaaS companies report having unacceptable levels of churn, retention panic is real, and it’s tempting to point...
A recent study by Invesp found that 44% of SaaS companies are focused on customer acquisition, as opposed to just...
Editor's Note: This article first appeared on the StatusQuota blog here. The world is full of uncertainty. It is hard to...
Editor's Note: This article first appeared on the StatusQuota blog here. Competition is an unavoidable part of life. As people, we...
Editor's Note: This article first appeared on the StatusQuota blog here. Customer success teams are vital for keeping churn low. But...
Editor's Note: This article first appeared on the StatusQuota blog here. Let’s face it – customer churn is a reality for...
Retention, retained revenue, gross churn, negative churn, expansion...in 2018 the SaaS gods will surely create at least 5 more terms...
Customer loyalty is critical for any business. Loyal B2B customers are made; they don’t just happen. Yet, between vendors and...
Editor's Note: This post originally appeared on the Control blog here. There’s no doubt that a subscription-based business needs to...
In my last blog post, I discussed how SaaS companies can leverage their channel partners to reduce customer acquisition costs....
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