Search Results for: “churn

Customer Success
Survey Says: Want to Reduce Churn? Reach Across the Aisle.

UserIQ surveyed 400+ SaaS leaders and found that one of the greatest opportunities for companies today is a stronger alignment between their customer success and product management teams. Learn why here.

by Nicole Wojno Smith
Product
How To Achieve Net Negative Churn By Using Value Metrics In Your Pricing

What’s the secret to unlocking the magic that is net negative churn? Working with a value metric allows you to build your pricing model in a way that encourages growth.

by Ilia Markov
Customer Success
Customer Churn is Everyone’s Problem: Here’s Why You Should Give Your Customer Success Team a Break
Since 30% of SaaS companies report having unacceptable levels of churn, retention panic is real, and it’s tempting to point...
by Anna Talerico
Sales
Get Off the SaaS Growth Treadmill: Avoid Revenue Churn and Burn
A recent study by Invesp found that 44% of SaaS companies are focused on customer acquisition, as opposed to just...
by Anna Talerico
Customer Success
How to Predict Churn for Subscription Businesses
Editor's Note: This article first appeared on the StatusQuota blog here. The world is full of uncertainty. It is hard to...
by Remen Okoruwa
Customer Success
Are Customer Retention Benchmarks Increasing Your Churn?
Editor's Note: This article first appeared on the StatusQuota blog here. Competition is an unavoidable part of life. As people, we...
by Remen Okoruwa
Customer Success
Churn Reduction Fails Without Sales Onboard
Editor's Note: This article first appeared on the StatusQuota blog here. Customer success teams are vital for keeping churn low. But...
by Remen Okoruwa
Customer Success
The Magic of Negative Churn
Editor's Note: This article first appeared on the StatusQuota blog here. Let’s face it – customer churn is a reality for...
by Remen Okoruwa
Customer Success
5 Keys to Unlocking Negative Churn in B2B SaaS
Retention, retained revenue, gross churn, negative churn, expansion...in 2018 the SaaS gods will surely create at least 5 more terms...
by Ross Fulton
Customer Success
10 Ways to Stop B2B Churn
Customer loyalty is critical for any business. Loyal B2B customers are made; they don’t just happen. Yet, between vendors and...
by Christine Crandell
Finance & Operations
Battle of the Churns: Customer Churn vs Revenue Churn
Editor's Note: This post originally appeared on the Control blog here. There’s no doubt that a subscription-based business needs to...
by Kathryn Loewen
Demand Generation
Three Keys to Building a Partner Portal to Reduce Churn
In my last blog post, I discussed how SaaS companies can leverage their channel partners to reduce customer acquisition costs....
by Jim Somers