Search Results for: “churn

Customer Success
10 Ways to Stop B2B Churn
Customer loyalty is critical for any business. Loyal B2B customers are made; they don’t just happen. Yet, between vendors and...
by Christine Crandell
Finance & Operations
Battle of the Churns: Customer Churn vs Revenue Churn
Editor's Note: This post originally appeared on the Control blog here. There’s no doubt that a subscription-based business needs to...
by Kathryn Loewen
Marketing
Three Keys to Building a Partner Portal to Reduce Churn
In my last blog post, I discussed how SaaS companies can leverage their channel partners to reduce customer acquisition costs....
by Jim Somers
Marketing
2014 SaaS Survey: Insights into Sales and Marketing Spend & Churn
Two weeks ago, we were excited to share some of the results from the 2014 SaaS Survey conducted by David Skok...
by Tien-Anh Nguyen
Product
How to Reduce Churn: Everything You Need to Know

As your revenue begins to increase, understanding how to reduce churn becomes essential to your business.

by jminton
Sales
High Churn Rate Got You Down? Your Sales Team May Be Your Problem

Promising more from your SaaS solution than it can deliver is a surefire way to ramp up your churn rate and affirm Don Draper’s observation that the day you sign a client is the day you start losing them.

by Lincoln Murphy
Product
The Customer Success Map: A Key Tool in Your Fight Against Churn

In the ongoing battle against churn, you may be your own worst enemy. SaaS consultant Lincoln Murphy explains why understanding your customers’ needs is key to keeping them engaged, boosting their satisfaction, and reducing your churn.

by Lincoln Murphy
Sales
Labcast: Stop Fueling High Churn Rates and Start Focusing on Customer Engagement

Finding customer retention rate dropping below the charts? Start combatting high churn rates with better customer engagement.

by Lincoln Murphy
HR & Leadership
6 Keys to Improving Employee Retention and Reducing Churn

The best defense is a good offense, and as these six key factors show, the best way to improve employee retention is to address it head on.

by Contributing Author
Product
How to Grow Your SaaS Company by Achieving Negative Churn
Churn is a major drain on any SaaS company attempting to scale. Negative churn, on the other hand, can massively accelerate...
by Contributing Author