Search Results for: “churn

VC Insights
2014 SaaS Survey: Insights into Sales and Marketing Spend & Churn
Two weeks ago, we were excited to share some of the results from the 2014 SaaS Survey conducted by David Skok...
by Tien Anh Nguyen
Product
How to Reduce Churn: Everything You Need to Know

As your revenue begins to increase, understanding how to reduce churn becomes essential to your business.

by jminton
Sales
High Churn Rate Got You Down? Your Sales Team May Be Your Problem

Promising more from your SaaS solution than it can deliver is a surefire way to ramp up your churn rate and affirm Don Draper’s observation that the day you sign a client is the day you start losing them.

by Lincoln Murphy
Product
The Customer Success Map: A Key Tool in Your Fight Against Churn

In the ongoing battle against churn, you may be your own worst enemy. SaaS consultant Lincoln Murphy explains why understanding your customers’ needs is key to keeping them engaged, boosting their satisfaction, and reducing your churn.

by Lincoln Murphy
Sales
Labcast: Stop Fueling High Churn Rates and Start Focusing on Customer Engagement

Finding customer retention rate dropping below the charts? Start combatting high churn rates with better customer engagement.

by Lincoln Murphy
HR & People
6 Keys to Improving Employee Retention and Reducing Churn

The best defense is a good offense, and as these six key factors show, the best way to improve employee retention is to address it head on.

by Contributing Author
Product
How to Grow Your SaaS Company by Achieving Negative Churn
Churn is a major drain on any SaaS company attempting to scale. Negative churn, on the other hand, can massively accelerate...
by Contributing Author
Customer Success
Grassroots Initiatives Key to Slowing Churn
In the hyper-competitive world of telecommunications, customer churn is a chief concern. [caption id="attachment_6673" align="alignright" width="240"] Image provided by: {link:http://www.flickr.com/photos/andy_bernay-roman/}allspice1{/link}[/caption]...
by Contributing Author
Customer Success
The Phenomenon that is Negative Churn
Churn is a part of doing business. [caption id="attachment_6672" align="alignright" width="180"] Image provided by: {link:http://www.flickr.com/photos/veganfeast/}norwichnuts{/link}[/caption] A customer can leave a...
by Contributing Author
Tech Trends
Key Performance Indicators (KPIs) for Software-as-a-Service (SaaS) Companies - CHURN RATE
During their expansion stage, a lot of SaaS companies find themselves in the position where the volume of their revenue...
by Konstantin Valchev
Startup Strategy
Churn and burn...
Churn and burn... Over the weekend, I attended Cyberposium where I listened to some great panelists and speakers. One topic...
by Elizabeth
Customer Success
The Definitive Guide to User Onboarding: Part One
Editor's Note: This article is Part 1 of a 4-part series that was first published on the Product Led Institute...
by Wes Bush