Customer Success
Customer Success
Customer Success: The Beginners’ Guide to Building Loyalty
Starting Customer Success the Right Way Think of a brand you love, a brand you recommend to friends, a brand that will keep…
by OpenView Customer Success
Why the Best Customer Success Managers Embrace Their Most Vocal Customers
As a Customer Success Manager (CSM), you have relationships with customers of all kinds. But it’s most likely safe to…
by Dave Blake Customer Success
The Beginner’s Ultimate Guide to Customer Success [eBook]
Again and again, brands are discovering that customers choose, refer, and stand by a company based not on flashy marketing or…
by Brandon Hickie Customer Success
Why Do Customers Leave? Listen to Your Numbers & Act Quickly
Let’s take a look at customer retention. When it comes to your existing customers, there are two related metrics to…
by Allan Wille Customer Success
How Customer Experience & Content Marketing Can Work Together to Build Retention
Today is CXDay, a global celebration of the companies and professionals focused on creating great experiences for their customers. (To…
by Sue Duris Customer Success
Hospitality is Key to Customer Success: What Software Companies Can Learn from Shake Shack
Perhaps the best model for customer success is that of hospitality. I’ve learned a lot about true hospitality by studying…
by Blake Bartlett Customer Success
The Top Customer Success Metrics You Should Really Be Tracking
If your company is a SaaS business relying on recurring revenue (subscriptions and renewals), you know how important an investment…
by Guy Nirpaz Customer Success
Developing a Multi-Tiered Customer Success Strategy
You want to help every customer who signs up for your software get the most value from your service. But you…
by Nick Mehta Customer Success
4 Ways You’re Approaching Customer Success All Wrong
It may be the new top priority for SaaS companies, but just because more and more companies are investing in…
by Guy Nirpaz