Customer Success
Customer Success
3 Questions to Ask Before Investing in Customer Success
You know your business thrives by making customers more successful. And to do that, you know you need to be…
by Nick Mehta Customer Success
3 Starting Points for Developing a Customer Success Strategy
It may be currently all the rage, but what are we really talking about when we talk about “customer success”? For SaaS…
by Jonathan Crowe Customer Success
The Anatomy of Customer Success: Team Structure, Metrics, and Goals
Customer success has come a long way in a short amount of time. Just a few years ago, many companies…
by Boaz Maor Customer Success
Why Retention is King of Growth Strategy
Earlier this year at the Weapons of Mass Distribution (WMD) Conference hosted by 500 Startups, HubSpot VP Growth Brian Balfour took…
by Jonathan Crowe Customer Success
5 Hurdles to Clear for Effective Customer Success Management
Customer success is one of the fastest growing priorities in the tech industry, but that’s especially true for SaaS companies…
by Dave Blake Customer Success
The Big Problems with Net Promoter Score: Do We Need a New “Ultimate Question”?
Over the past 12 years, Net Promoter Score has gradually become the standard for measuring customer loyalty and satisfaction. Built on…
by Bill Price Customer Success
Blurred Lines: Today’s B2B Customers Expect B2C Experiences
Earlier this year, we had the opportunity to host a book launch event for one of our senior advisors, Bill Price,…
by Bill Price Customer Success
Me2B: The Next Generation of Customer Service Changes
OpenView Senior Advisor Bill Price, Amazon’s first VP of Global Customer Service, discusses his latest book and sheds light on how to succeed in the Me2B era.
by Brandon Hickie Customer Success
Organizing a Great Customer Summit: 5 More Lessons from Socrata
Companies taking on the bold mission of creating a new category or operating in new, emerging markets face significant challenges,…
by Tien-Anh Nguyen