Metrics & Benchmarks

Finance & Operations
KPIs for SaaS: The Customer Acquisition Cost Ratio
During their expansion stage, a lot of SaaS companies find themselves in a stage where the volume of their revenue...
by Konstantin Valchev
Customer Success
What are the Right Metrics for Customer Service?
The question about the right metrics to use to evaluate Customer Service came up a couple of times this month...
by Scott Maxwell
Finance & Operations
Metrics Gone Bad
While providing operational support to the expansion stage software companies in OpenView's venture capital investment portfolio in the areas of...
by Igor Altman