Product
Product
Who Cares What Your Competitors Are Building?
Think studying your competitors’ products and copying their best features is the best way to drive growth? Think again. As PopSurvey founder Josh Pigford explains, being a features copycat often leads companies down a one-way street to stagnation.
by Josh Pigford
Product
3 Ways to Turn Buyers into Fully Satisfied Users
Closed the deal? Great! But if your customers aren’t using your software, that subscription will get cancelled before you know it, so learn how to turn buyers into users.
by Peter CohenProduct
Choosing the Right Scrum Master: 4 Must-Have Qualities
If your software company has adopted (or is thinking about adopting) Scrum, one of your first priorities is choosing the right Scrum Master. Someone who can best ensure that everyone stays focused, on task, and unimpeded.
by Tien-Anh NguyenProduct
Ain’t Misbehavin’: How Encouraging Product “Misuse” Helped Facebook Beat Friendster
In this final post in a three-part series on software scalability, former PayPal executive and serial entrepreneur Mike Fisher explores the power of customer misbehavior, and explains why encouraging users to push your company’s product to its limits can actually help it scale.
by Mike Fisher Product
The Two Top Software Legal Issues of 2013
Keep your customers and their information in mind from day one to avoid some potentially disastrous software legal issues.
by Jeremy AberProduct
Are You the Next SaaS Superstar? 5 SaaS Qualities to Shoot For
So you want to be a Software-as-a-Service superstar? Having spent time with many, venture capitalist Tomasz Tunguz points out the SaaS qualities your company needs to succeed.
by jmintonProduct
Minimize Customer Support Response Time To Maximize Customer Satisfaction
There are few things worse than being forced to wait, so adopt some of these strategies to diminish your customer support response time.
by jmintonProduct
The Customer Success Map: A Key Tool in Your Fight Against Churn
In the ongoing battle against churn, you may be your own worst enemy. SaaS consultant Lincoln Murphy explains why understanding your customers' needs is key to keeping them engaged, boosting their satisfaction, and reducing your churn.
by Lincoln MurphyProduct
De-Clutter Your Product: Put Failing Features on the Chopping Block
When it comes to product design keeping it simple is the golden rule. If you're looking to make improvements the best thing you can do is learn how to kill your darlings. Quickly.
by Josh PigfordProduct
Startups: Get Focused and Stop Adding Franken-Features!
After launching a product, startups often ask themselves, "What next?" — and before they know it they've created a monster. Andrew Chen explains why you should stop overwhelming your product with shallow features and start highlighting its core value.
by Andrew Chen