Search Results for: “churn

Customer Success
Unlocking the Secrets to Better Customer Communication

Jasmine Lombardi, VP of Partner Success at Intronis, shares seven tips to help you open the lines of communication with your customers, driving them towards quicker, more sustainable success.

by Jasmine Lombardi
Marketing
The Top 10 B2B Demand Gen Marketers in Boston

Filling one of the hottest (and most important) roles in tech, we’re tipping our hats to some of the best demand gen marketers in Boston.

by OpenView
Marketing
5 Steps to Boost Word-of-Mouth Recommendations

Satisfied customers can be the best advocates for your business, but how exactly do you win their support? CustomerSure Communications Manager Doug Ackerman shares five steps for winning customer loyalty and boosting word-of-mouth recommendations.

by Doug Ackerman
Customer Success
6 Tips for Building a Customer-Obsessed Team

Intronis VP of Partner Success Jasmine Lombardi provides six steps companies can follow to launch a highly effective customer success team. The keys? Laser-focused organization and managers who aren’t afraid to dive in and get their hands dirty.

by Jasmine Lombardi
Customer Success
The #1 Priority in SaaS: 12 Inspiring Quotes on Customer Success

Just how serious are you about customer success? These 12 quotes from leading industry experts underscore exactly why it should be your priority #1.

by Jonathan Crowe
Customer Success
3 Keys to a Profitable Customer Success Team

Do you view your SaaS company’s Customer Success team as a cost or an investment? In this post, Mashery VP of Customer Success Boaz Maor explains why the value it delivers can be just as significant other revenue-driving functions — but only if it’s focused on the right things.

by Boaz Maor
Marketing
Why It’s Time to Reverse Your Funnel to Turn Customers into Advocates

Retention marketing efforts don’t receive nearly the attention that customer acquisition efforts do. For many companies (especially SaaS companies reliant on renewals), that’s a big mistake that results in a lot of missed opportunities.

by Sue Duris
Customer Success
From Reactive to Proactive: Transforming Customer Support into Customer Success

What’s in a name? For cloud backup and recovery software company Intronis, quite a lot. Learn why a simple rebranding of the organization’s customer service function was the first step towards dramatically reducing churn and improving customer satisfaction.

by Jasmine Lombardi
Customer Success
Customer Success: A 5 Minute Introduction

Discover tips and actionable insights from leading experts on how you can get started improving your retention, securing more referrals, and reducing your churn.

by OpenView
Customer Success
Tech March Madness Final Results: The Most Customer-Centric Company in Tech

The results are in and we have a winner! Find out who you selected as “The Most Customer-Centric Company in Tech”.

by Jonathan Crowe