Customer Success
Customer Success
When a CEO has to Blow the Whistle to Improve Sales
A CEO has to constantly straddle the line between intervening and meddling. When it comes to the sales process, there is usually…
by Corey O'LoughlinCustomer Success
Identifying Superb Customer Service Employees
A standout customer service employee make themselves known. You can see it in their speech, often by how they say…
by Corey O'LoughlinCustomer Success
Sacrificing for the Sake of Corporate Culture
When you’re looking to establish a culture of innovation and growth, you often need to make a few key sacrifices.…
by Corey O'LoughlinCustomer Success
Which Part of the World has the Best Customer Service?
Every country has something to offer to the global economy. When it comes to customer service, some countries do it…
by Contributing AuthorCustomer Success
Ensuring that Your Self-Service Processes are Functional
While a self-service checkout and customer service process can be a competitive advantage for many businesses, they can also be…
by Corey O'LoughlinCustomer Success
Keeping the Course: Maintaining Sales and Motivation while Expanding
One of the more daunting challenges that is tethered to expansion is maintaining your infrastructure and performance as you grow. When you’re scaling a…
by Contributing AuthorCustomer Success
Don’t Miss First Contact Resolution Opportunities
Does your company have analytical measurements dedicated solely to monitoring first contact resolution? If not, it should. First contact resolution…
by Corey O'LoughlinCustomer Success
Get on the Ground and Find Your Actual Customers
Companies that lack a detailed image of their customers are missing an opportunity to improve their competitive positioning. Many companies,…
by Corey O'LoughlinCustomer Success
Measuring Your First Contact Resolution Rates
First contact resolution aims to monitor the rate at which a company resolves customer inquiries during the first point of…
by Contributing Author